Privacy Policy

Your data rights at kp99 Security Is Our Priority

How your personal data is collected, where it is stored, and how it is used — everything is clearly set out in this privacy policy. kp99 believes transparency is the foundation of real protection.

Last updated: January 2026
SSL encryption protected Data Is Never Sold GDPR-Compliant Policy
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Your data is never sold to third parties
All transactions secured with bank-grade 256-bit SSL
You have the right to delete your data at any time
Full transparency is maintained regarding cookies and tracking
Core Security Pillars

How kp99 uses your data Keeps you protected?

Through advanced technology and strict policies, kp99 ensures that every piece of your personal data is kept at the highest level of security.

End-to-End Encryption

All data transfers on kp99 use 256-bit SSL/TLS encryption — the same technology used by international banks. From login to payment, every step is secure.

Secure Data Storage

Your data is stored on secure servers accessible only to authorized staff for specified reasons. Regular security audits and penetration testing are conducted.

Identity Verification Protection

Identity documents and files submitted during the KYC process are used solely for verification purposes. They are never used for marketing or shared with third parties.

Cookie Controls

Kp99 is transparent about the types of cookies it uses. You can manage or disable cookies at any time through your browser settings without affecting the core functionality of the site.

Opt-out option

You can opt out of marketing emails or notifications at any time. We respect your preferences — a single click is all it takes to stop all marketing communications.

Regular Policy Reviews

Kp99's privacy policy is reviewed regularly and kept up to date with international data protection standards. Users are notified before any changes take effect.

1What types of data we collect

From the moment you open an account to your everyday use of kp99, we collect various types of information. Rest assured — we only collect what is genuinely necessary to provide you with a better service.

The types of data collected under kp99's privacy policy are listed below by category:

Type of Information Example Reason for Collection
Identity Information Name, date of birth, nationality Account verification & KYC
Contact Information Email, phone number, address Support & Notifications
Financial information BKash/Nagad number, transaction history Payment Processing
Technical Information IP address, device type, browser Security & Fraud Prevention
Usage Information Gaming history, session duration, and preferences Service Improvement
Our assurance: We never collect or store your full payment card number or bank PIN. Payment verification details are sent directly to the payment provider's secure system.

2How We Collect Information

Kp99 collects data in three main ways. First, directly — when you fill out a registration form, contact support, or update your profile. Second, automatically — when you use the platform, certain data is collected via cookies, log files, and similar technologies. Third, from third parties — such as verification data received from payment providers or fraud prevention agencies.

  • Information provided during registration and login
  • Documents submitted for KYC verification
  • Information submitted via chat or email to customer support
  • Automated logs of gaming activity and transactions
  • Information collected from cookies and browser storage
  • BKash, Nagad & Rocket payment verification data
kp99 follows a strict data minimization principle. Information that is not genuinely needed to provide our services is simply not collected.

3Purpose of Data Use

Kp99 uses your data only for specific, legitimate purposes. No information is used beyond its stated purpose. Every purpose is clearly outlined in our privacy policy so you are fully informed.

  • Account management: For registration, login, password recovery, and profile updates.
  • Payment Processing: To process deposits and withdrawals securely.
  • Security Assurance: To detect fraud, hacking, and multiple account abuse.
  • Customer Support: To resolve your complaints and queries promptly.
  • Legal obligations: To comply with applicable laws and regulatory requirements.
  • Service Improvement: Analytics to improve your gaming experience.
  • Relevant contacts: To send you offers and updates with your consent.

4Data Sharing Policy

Kp99 never sells, rents, or shares your personal data with third parties for commercial purposes — that is our firmest commitment. However, limited data sharing may occur in specific circumstances:

  • Payment Provider: bKash, Nagad & Rocket — only the information necessary to complete transactions.
  • Identity Verification Agency: Approved verification agencies for the KYC process.
  • Legal authorities: Mandatory disclosure of information under court order or government directive.
  • Fraud Prevention: Limited data shared with industry-wide fraud prevention networks.
Important: Any third parties with whom data is shared are contractually required to uphold privacy and security standards equivalent to those of kp99.

5Data Protection Practices

Kp99 employs a multi-layered security approach to protect your data. Equal importance is placed on technical safeguards, internal processes, and staff training — not just technology alone.

  • 256-bit SSL/TLS Encryption: Active on all data transfers.
  • Firewall & Intrusion Detection: Unusual access attempts are detected and blocked in real time.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Regular Security Audits: Periodic audits conducted by independent third-party experts.
  • Restricted Access: Only authorized personnel can access specific data.
  • Data Backup: Secure, encrypted backups are stored on a regular basis.
In the event of a data breach, kp99 will notify the relevant authorities within 72 hours and inform affected users as quickly as possible.

6Cookies & Tracking Technologies

Kp99 uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve site functionality. kp99 uses three types of cookies:

  • Essential cookies: Strictly necessary for login sessions and security. These cannot be disabled, but they do not track any personal information.
  • Functional Cookies: To remember your preferences and language settings. Disabling these may cause some features to stop working.
  • Analytics Cookies: Collects aggregate data to help us understand how the site is used. These cookies are entirely optional and can be disabled at any time.

You can delete existing cookies or block new ones at any time through your browser settings. Keep in mind — disabling essential cookies may prevent you from logging in.

7Your rights

Under kp99's privacy policy, you have full control over your own data. To exercise any of the rights below, email us at [email protected] — we will respond within 30 days.

  • Right to Know: You can find out what information we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or outdated information.
  • Right to Erasure: You may request the deletion of your data under certain conditions.
  • Right to Data Portability: Right to receive your data in a structured format.
  • Right to Object to Processing: You may object to the processing of your data in certain circumstances.
  • Right to Withdraw Consent: You can withdraw your consent to marketing communications at any time.
kp99 is committed to responding to any data-related request within 30 days. For urgent matters, an initial response is provided within 72 hours.

8Third-Party Services & Links

Kp99 uses certain approved third-party services to operate the platform. These services are governed by their own privacy policies; however, no service provider is permitted to use your data for marketing purposes.

  • Payment Gateway: bKash, Nagad, Rocket — for transaction processing only.
  • Game Provider: Software providers for Live Casino and slots games.
  • Analytics Services: For aggregate usage analytics — no personal identification.
  • Customer Support Tools: Live chat and support management.

Kp99 has data processing agreements in place with every third-party service provider, requiring them to comply with our privacy standards.

9Child Protection Policy

Kp99 is exclusively for users aged 18 and over. We do not knowingly collect data from minors. Age is verified at registration, and age confirmation is mandatory during the KYC process.

If a parent or guardian discovers that their minor child has created an account on kp99, please contact [email protected] immediately. We will promptly close the account and delete any data collected.

Advice for parents: Use parental control software on your device to prevent minors from accessing online gaming sites.

10Data Retention Period

Kp99 retains your data only for as long as necessary to provide services or meet legal obligations. Even after account closure, certain information may be kept for a defined period as required by law.

Type of Information Retention Period
Account & profile information 5 years after account closure
Financial transaction records 7 years after the last transaction
KYC Documents 5 years after account closure
Customer Support Communications 3 years from the date of contact
Technical Logs & IP Records 1 year from the date of collection
Marketing Preferences Upon withdrawal of consent

11Privacy Policy Updates

Kp99 may update this privacy policy as needed. For significant changes, we will send advance notice to your registered email and display an announcement on the platform.

Continued use of kp99 after any changes are made will be considered acceptance of the updated Privacy Policy. We recommend reviewing this page regularly. The date of the latest update is always shown at the top of the page.

For minor changes, only the date at the top of the page will be updated. For significant changes, an email notification will be sent.

12Contact us

For any questions, requests, or complaints regarding this Privacy Policy, please contact our Data Protection team directly. We take every message seriously and aim to respond as promptly as possible.

  • Email: [email protected]
  • Response Time: Usually within 24-48 hours
  • Data Request Timeframe: Full response within 30 days

If you believe your privacy rights have been violated and were unable to resolve the issue through kp99, you may file a complaint with the relevant data protection authority in your country.

Your rights

Control over your data Your control

Every one of your rights is protected at kp99. You can exercise any of them at any time.

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Right to Know

You have the right to receive a complete copy of all the information we hold about you.

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Right to Rectification

If any of your information is incorrect, you can request a correction and we will update it promptly.

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Right to Erasure

You have the right to request complete deletion of your data under certain conditions.

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Right to Data Portability

You have the right to receive your data in a structured, machine-readable format.

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Right to object

You have the full right to object to the processing of your data under specific circumstances.

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Right to opt out

You always have the right to withdraw your consent to marketing communications at any time.

Safe Gaming

On a trusted platform Play Responsibly

Your data is protected, your privacy is guaranteed — join kp99 today and enjoy the best online gaming experience in Bangladesh.

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